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SPATZ
MINI PEEPS®
Personalised goodies for babies, kids and little legends. Names on everything, because apparently children need to formally claim their drink bottle.
Visit SPATZ
INK + FOLD RUSH ORDERS
Need it yesterday?
We know the feeling. Our Rush Order service is available on selected products for birthdays, events and other situations where the calendar has behaved with absolutely no compassion.
Rush production. Not teleportation.
Where Rush is available, eligible orders placed before 12 midday Queensland time on a working day can be moved to the front of our production queue for next-business-day dispatch.
✦ Express shipping is still selected separately at checkout.
Rush production
Not Express Post
Order before 12 midday
Selected products only
Complete details required
Next-business-day dispatch target
FIRST THINGS FIRST
There are two different kinds of fast.
This is the bit worth understanding before you panic-click everything with the word “Express” in it.
Rush Order
Speeds up production.
Rush moves an eligible order to the front of our production queue. Where all requirements are met, eligible orders placed before the cut-off are targeted for dispatch by the next working day.
Express shipping
Speeds up delivery.
Express shipping is chosen separately at checkout. It affects the carrier service after your order has been made and dispatched. It does not move your product through production faster.
12:00
midday
Get it in before midday.
Eligible Rush Orders should be placed before 12:00pm Queensland time on a working day for next-business-day dispatch.
Orders placed after the cut-off may begin rush processing on the following working day.
Saturdays, Sundays and Queensland public holidays are not working days. Calendars remain deeply unsympathetic to last-minute gifting emergencies.
WHAT YOU’RE ACTUALLY BUYING
Rush means we rearrange our day for you.
The additional Rush fee shown on an eligible product pays for priority production. It is not an additional delivery service.
01
Select Rush when ordering.
Look for the Rush Order option on the product page. It must be selected and paid for as part of the order. Writing “URGENT!!!” in the notes is emotionally expressive, but it is not a production upgrade.
02
We prioritise production.
Once your eligible Rush Order is complete and ready to make, it moves ahead in our production queue so we can target next-working-day dispatch.
03
The carrier takes over.
Once dispatched, the delivery service you selected at checkout applies. Choose Express shipping if you also need the carrier to move quickly.
Not everything can be rushed.
Some products need longer printing, finishing, sewing, cutting, drying or other specialist production and simply cannot be completed on a Rush timeframe.
SELECTED PRODUCTS ONLY
Look for the Rush option.
Rush is available only where the option appears on the product page. Availability can change according to the product, materials, production capacity and time of year.
If you cannot see a Rush Order option on the product, it is not currently eligible for Rush production.
HELP US BE QUICK
Your order needs to be ready to make.
Rush production cannot begin while we are chasing missing names, blurry photos, failed payments or mystery delivery addresses.
Payment cleared
The order must be successfully paid and verified where required.
All options selected
Size, style, product options and any required choices need to be complete.
Personalisation supplied
Names, ages, greetings and other required details must be entered.
Usable photos uploaded
If the design needs a photo, make sure the file is clear and actually uploaded.
Address complete
Please send us to a real address rather than somewhere you vaguely remember existing.
No detective work required
If we need to contact you for missing information, the Rush timeframe may be delayed.
Check everything before you hit order.
Rush Orders move into production quickly, so changes or cancellations may no longer be possible once Rush production has started.
Check names, wording, dates, uploaded photographs, product options and your delivery address before ordering. A rushed typo is still a typo. It has simply achieved its goals more efficiently.
A Rush fee may not be refundable once Rush production has commenced, except where required by law or where we are unable to provide the paid Rush service.
ONCE IT LEAVES US
We rush it. We cannot teleport it.
Rush Production improves the time it takes us to make and dispatch an eligible order. It does not guarantee a carrier delivery date.
Carrier delivery estimates can still be affected by weather, network delays, public holidays, regional services, incorrect addresses and other postal adventures.
If your date is absolutely immovable, allow as much time as possible and choose an appropriate Express delivery option at checkout.
The winning combination:
Rush Production gets the eligible product made quickly.
Express shipping gets the finished parcel onto the faster
delivery service.
They are two separate things. You may need both.
LAST-MINUTE LEGEND?
Find the option. Choose Express. Check your spelling.
Look for the Rush Order option on eligible products, place the order before midday on a working day and make sure every required detail is complete before checkout.